Clear answers before you choose.
Certification, exact-stone media, delivery and purchasing explained in one place.
Are the product photos and 360 views for the exact diamond?
Where provided, the product media link is associated with the individual stock item and certificate shown in the listing.
How can I verify an IGI certificate?
Open "View IGI Certificate" on the product page and match the report number, carat, color, clarity and measurements with the listing.
Are lab-grown diamonds real diamonds?
Lab-grown diamonds have the same crystal structure and optical properties as mined diamonds. Their laboratory origin is identified on the grading report.
Why is only one unit available?
Each product represents one individual diamond and one certificate. When that stone is sold, the stock becomes unavailable rather than being replaced by a visually different sample.
Can you help me compare several diamonds?
Yes. Use the compare tool in the catalogue or send the product links to our team through the contact page.
How long does shipping take?
Preparation normally takes 2-4 business days and express transit is estimated at 4-8 business days. Customs processing can add time depending on the destination.
Is the shipment tracked and insured?
Orders are prepared as high-value shipments and dispatched with tracking and insured handling. Tracking details are shared after carrier acceptance.
Will I pay import duties or taxes?
Import duties, taxes and customs procedures depend on the destination country. Any applicable amount is the customer's responsibility unless the checkout states otherwise.
What is the return period?
Eligible returns follow the store's 30-day return policy. Review the Refund Policy for conditions, exclusions and the required return process before ordering.
Which of the 4Cs should I prioritize?
For a round diamond, begin with cut quality, then balance carat and face-up measurements with the color and clarity combination that suits your priorities.
Can I ask a question before ordering?
Absolutely. Our contact form lets you include a diamond or IGI report number so we can answer precisely.